Service

To return or exchange an item or to read our policy in its entirety, simply download the return/exchange form above.  To process a return or exchange follow the easy step-by-step guidelines on the form.  

Packages are shipped within 1 to 2 days after receiving your order online (except on weekends and Holidays).  You will receive your tracking # when your package has shipped.  SHIPPING is $7.45 for USPS Priorty 2 to 3 day mail.  We offer USPS Express Mail - simply e-mail us at info@lucky-baby.com.  There is a $5 expediting charge for Express Mail packages.  There is a $2.00 shipping charge for each additional sling.

International orders are shipped Global Priority Mail.  Shipment to Canada is $16.95 and the rest of the world is shipped for only $22.95!  Orders take approximately 6 to 14 days due to customs.  Customers are responsible for customs charges, which we try to minimize as much as possible for you.

We would NEVER trade, sell or share your name, or any other information about you, to anyone else.  Businesses that choose to do so are not doing what's best for their customer.

Your personal online security is of utmost importance here at Lucky Baby.  We want you to feel safe purchasing from us online.  All purchases online are done with an encrypted security certificate in place.  This protects your sensitive information.